• Lost_My_Mind@lemmy.world
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    1 hour ago
    1. I lose access to the email I’ve had since 1997.

    I try to reset my login credentials. The website is caught in a loop. I open a tech support issue explaining that I just need to change my email.

    I get sent an automated reply being told email changes use the automated system…the one caught in the loop.

    I post a reply to my ticket saying I can’t use the automated system. It’s stuck in a loop.

    I get sent an automated reply being told to use the automated system.

    I search google for an 800 number. I find there is no 800 number.

    2026 I still haven’t changed my email address. I also haven’t bought a single game. I claim the free ones, snd I can still log in for now. But I just know eventually it’ll say something like “For security purposes we’ve emailed you a code” snd that email will go to my lost email address. And I will have lost the whole account. So I’m not spending money on games I could lose next week.

    So Epic, you want sales? Step 1, let me change my login email.

    Step 2…well, you’re still fucked. Steam is a juggernaut in their space.

    But at least you gained 1 potential customer. Though lets be real.this 3 year wait has left a pretty bad taste im my mouth. I’m not sure if regaining my account would prompt me to buy from a company making me wait this long.

    If it exists on GOG or Steam, I can’t imagine wanting it on Epic.

  • ampersandrew@lemmy.world
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    2 hours ago

    I’ve been rapidly barrelling toward a DRM-free-only self-hosted future, and part of that is DRM-free books. In an attempt to get out of Amazon’s clutches, I looked for where I can buy DRM-free books, like Project Hail Mary. The answer I came up with was: nowhere. Everyone is following the same playbook. Why would I buy from your store if you’re doing exactly what Amazon is doing? I’m already shopping on Amazon, and I want something better.

    (The answer is that I can break the DRM on other stores, but I can’t on Amazon. When it’s this difficult to get DRM-free books, I wouldn’t blame people for resorting to piracy.)

    Why on earth would I buy from Epic if I have any other option? What are you doing better?

    • RamRabbit@lemmy.world
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      2 hours ago

      Yeah, GOG is at least offering DRM-free games. That gives them one big plus over Steam and is why I maintain a library on both.

      On the other hand, I can’t name a single thing Epic does better than Steam and GOG.

  • A Sharky Anthro@fedia.io
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    2 hours ago

    LOL After all this time, now they decide to finally compete?! Tom Sweeney is a creep and a weirdo, I’m never going to buy anything from the platform. As a Linux gamer, I don’t have a strong interest in Epic at all. I deleted my Epic Games account about nearly two years ago because their service was garbage and I prefer to use Heroic Games Launcher to connect to GOG.

  • observes_depths@aussie.zone
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    2 hours ago

    They already lost me when they told me I couldn’t play a downloaded game without an internet connection. DRM free is the only way.

  • Scrubbles@poptalk.scrubbles.tech
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    4 hours ago

    It was never about any of that. It’s that Valve is a trustworthy company so far and epic is not. The only way at this point I would buy from epic store is if they offered DRM free copies.

    • Feyd@programming.dev
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      3 hours ago

      I’m sure it’s about that for some people, but yeah if they ever actually get significant market share they will enshittify so fast it’ll make your head spin. The only thing that has changed is they’ve decided they need to make a bare minimum experience instead of just throwing money around.

      • Scrubbles@poptalk.scrubbles.tech
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        3 hours ago

        That’s why I said DRM free, because I don’t trust them, so I would only buy something if I could take it and use it away from their store forever.

    • seathru@quokk.au
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      2 hours ago

      If anything this will likely break support with Lutris, Heroic, and others so they can force you to run their client.

      • RogueBanana@piefed.zip
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        2 hours ago

        Isn’t legendary using the APIs directly? It could affected by minor changes I suppose but hopefully that can be updated. Not sure if Lutris uses legendary but heroic does.

    • thingsiplay@lemmy.ml
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      3 hours ago

      Maybe support for Linux is part of the new redesign. I mean they want to or already have hired someone to champion Linux Anti-cheat support, directly by Epic. Maybe there is hope.

  • [object Object]@lemmy.ca
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    1 hour ago

    For as much as people like Steam, their storefront and app is a pile of simultaneously over and under engineered shit.

    So I don’t think this will really accomplish much for Epic.

  • almost1337@lemmy.zip
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    4 hours ago

    I’m a little surprised they didn’t wait until after all of the Valve monopoly suits to play out first, as if this is successful it will just undercut the argument against Valve.

    • marxismtomorrow@lemmy.today
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      3 hours ago

      If it’s successful it might under cut the claims against Valve but they can just claim the press from the lawsuit helped break the monopoly – and besides the lawsuit was just for PR and to try to get Valve to break financially. It was always a longshot that it’d do anything else. If it’s unsuccessful, however, it can be blamed entirely on Valve and can be used to get the lawsuit to actually do something as “look we implemented everything Steam did and didn’t get any more market share.”

      But Epic kinda doesn’t have a choice. They’re bleeding money, Fortnite is waning, they have no popular properties on the horizon, they’re hard into AI for customer service and moderation which is only getting more expensive, and they keep doing the sweetheart deals to devs for their game giveaways which haven’t really brought any paying users to the platform.

      It’s either attempt feature parity or start cutting the consumer facing part of the business, and for one of the industry’s oldest and most prominent players that’s really not a choice they want to make.