cross-posted from: https://lemmy.dbzer0.com/post/74920318
Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”
Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.
“Customer Harrasment Policy”
One of the best post titles I have read in a long time.
No way this doesn’t “Streisand Effect” the fuck out of them, nope a totally smart play by Sony
Sony has never cared about its customers. I don’t know why people bought Sony after they ripped OtherOS out of the Ps3. Millions of people were using that and they destroyed it over something stupid. I’ve been boycotting Sony for over a decade and never understood why people bought the Ps4 and Ps5. Suddenly they all find out again. Well… yeah. This doesn’t surprise me at all.
This is such a Japanese business thing to do. I’m not even surprised. I understand the need to protect your employees, especially when Japan has a history of whackos damaging businesses that sometimes result in deaths, but this is going a bit far IMO. I think they could comply with Japan’s new law about worker protection without needing to go this route.
In Japan, laws have pretty much always been dictated by big businesses, just look at their defamation laws. Even if what you say is true, if it harms the company in any way, you will still be arrested and are basically guaranteed to lose a case in Japan for that.
I am interested to see if they try to implement this outside Japan. I mean, Japanese businesses almost always try to apply Japanese law outside Japan (most famously, Nintendo), but still interesting to see if it happens.
They continue to make things worse. As of now I’m not touching anything with the name Sony on it. May be a permanent decision.
“Due to the decisions we made, we now fear our own customers”. You know, companies that make good products don’t usually fear their customers.
I was literally ready to buy a PS5 for GTA6, money set aside and all. PC gamer through and through but GTA has always been my game. Sony completely ruined that, and I have no interest in it. Unfortunately others are buying them at inflated costs and wiping my personal refusal out, but still. One less playstation sold, Sony.
I, too, was assuming that at some point I would end up buying a PS5 even though I’m primarily a PC gamer now. I am now also extremely unlikely to do so.
“I have now come to claim that satisfaction.”
It’s time to stop being a Sony customer then. I mean, I’ve not bought a single PlayStation in my entire life so, that’s a start.
Leave it to Sony to come up with new and innovative ways to harass customers.
Don’t forget how they installed rootkits onto all their customers’ computers back in the 00’s via albums
You’re doing God’s work
Keep it up
That’s wild. So basically a user asking for compensation is treated as the same threat level as that user walking into their offices armed.
That “considered reasonable according to social norms” is REALLY open ended, too. That sounds a lot like the social norm they’ve been trying to push for “you won’t own anything and you’ll like it”.I mean, its clearly saying it only qualifies if it’s persistent, repeated and prolonged. They’re clearly talking about people harassing employees. Which isn’t cool. Im not gonna be buying a PS6 because of their decision to be digital only. But, harassing their employees over it is not the way to deal with this.
