Sony Japan has introduced a new customer harassment policy following widespread backlash toward its decision to stop producing physical game discs starting January 2028.

cross-posted from: https://lemmy.dbzer0.com/post/74920318

Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

  • RightHandOfIkaros@lemmy.worldEnglish
    0·
    5 hours ago

    This is such a Japanese business thing to do. I’m not even surprised. I understand the need to protect your employees, especially when Japan has a history of whackos damaging businesses that sometimes result in deaths, but this is going a bit far IMO. I think they could comply with Japan’s new law about worker protection without needing to go this route.

    In Japan, laws have pretty much always been dictated by big businesses, just look at their defamation laws. Even if what you say is true, if it harms the company in any way, you will still be arrested and are basically guaranteed to lose a case in Japan for that.

    I am interested to see if they try to implement this outside Japan. I mean, Japanese businesses almost always try to apply Japanese law outside Japan (most famously, Nintendo), but still interesting to see if it happens.