cross-posted from: https://lemmy.nz/post/28397398

The suspension triggered strong responses across social media and beyond. Hashtags like #CancelDisneyPlus and #CancelHulu trended as users shared screenshots of their canceled subscriptions.

With cancellations surging, many subscribers reported technical issues. On Reddit’s r/Fauxmoi, one post read, “The page to cancel your Hulu/Disney+ subscription keeps crashing.”

  • Eezyville@sh.itjust.works
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    4 hours ago

    MAGA hates Disney because of their current movies perceived “wokeness” so the big brained executives decided to piss of the Left as well by attacking the 1st Amendment and bowing down to the Right. Big brain move there.

  • philosloppy@lemmy.world
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    7 hours ago

    it’s easy to do something in the heat of the moment when passions are running high (and your favorite show is in-between seasons) but let’s see where the boycott is in 6+ months after everything has cooled down and about 300 other new little fires from the current admin have come and gone from the headlines. That’s the true measure of these kinds of “low temp” protests.

    • Ordinary_Person@lemmy.ca
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      5 hours ago

      Even if they get back two thirds of the people who quit while the other third have discovered “other” ways to get their Disney content, that’s still a third of a loss of revenue. A small dent is better than no dent. And whether the website crashed because of all the people quitting or they intentionally crashed it to prevent people from quitting, that means its a significant amount of people, and a third of that is still significant to them.

    • AquaTofana@lemmy.world
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      5 hours ago

      I mean, I finally quit Hulu over this, and neither my husband or I had even watched Hulu in about a year at this point. I’d always kept the subscription going “just in case,”. I was the only one paying and neither of us has any qualms about letting it go.

      I can’t believe that we’re the only ones in this bracket of users.

  • Dionysus@leminal.space
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    13 hours ago

    Cancel, buy some rum with the money you saved, and sail the high seas.

    • Apple: Open the Settings app on your iPhone or iPad. Tap your Apple ID name, then Subscriptions. Select Disney+ and tap Cancel Subscription.
    • Google Play: Open the Google Play Store. Tap your profile icon, then Payments & subscriptions, then Subscriptions. Tap Disney+ and Cancel subscription.
    • Roku: Press the Home button on your Roku remote. Highlight the Disney+ app and press the Star button. Select Manage subscription and click Cancel Subscription.
    • Amazon: Go to https://www.amazon.com/appstoresubscriptions. Find Disney+ and click Actions, then Cancel Subscription.

    Their phone number is on their page… (You don’t seriously accept phone numbers directly from social media do you? Check the source!) Contact Us | Disney+ Help Center https://help.disneyplus.com/contact-us/account-billing?target

    • krakenx@lemmy.world
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      8 hours ago

      Do it from their website (settings then account)so that you can fill out the exit survey and tell them why.

  • joan@lemmy.world
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    14 hours ago

    Sad that all we can do to prevent literal fascism is unsubscribing from a streaming service

    • Telorand@reddthat.com
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      9 hours ago

      Let’s not talk as if it’s all we can do; it’s one action amongst many. Besides, let’s not forget that these companies would 1000% be in favor of democracy if they thought it was profitable. They’re fascists, but if their ideals hurt their bottom line, they’ll change their tune, because they have shareholders to appease.

    • Litics@lemmynsfw.com
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      8 hours ago

      The most powerful force on earth is the consumer. Don’t mock or dismiss the power you have. Embrace it.

    • Bakkoda@sh.itjust.works
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      13 hours ago

      Unintended consequence of capitalism: all the eggs in one basket makes for a much easier target lol

    • Ydna@lemmy.world
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      14 hours ago

      Yeah, I don’t have a subscription, so I guess I’ll just shrug and upvote 🤷‍♂️

  • inclementimmigrant@lemmy.world
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    14 hours ago

    Remember to no only tell your friends but also keep the boycott going even if they bring back Kimmel’s show.

    Per Deadline:

    Still, according to another well-placed source, while some senior staff are expressing disappointment in how it all went down, “it is in no way widespread”.

    They have not learned a single lesson here, keep boycotting and I’ll be willing to help with anyone who’d like to get a docker based media server going so you can protest while still watching the content that the creative people stuck contractually at Disney are making.

    • Bongles@lemmy.zip
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      17 hours ago

      On one hand, could be a “crash”. On the other hand, tons of websites break when they get a little extra traffic.

      Side tangent, seems odd to me this is still a thing. Most company websites aren’t hosted on premises, so do these services like (i assume) AWS not scale for when there’s traffic? Squarespace has been advertising for years that it will scale up if there’s extra traffic. I’ve never tested it but still.

      • andros_rex@lemmy.world
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        5 hours ago

        I feel like Disney has internal stuff? I listened to a podcast where an ex employee changed the fonts on a bunch of stuff to be wingdings, etc, and made everything unusable.

      • okmko@lemmy.world
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        6 hours ago

        It could also be poor graceful failure. What we see as a crash may be from some unavailability deep in a long pipeline of services.

      • Kissaki@feddit.org
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        16 hours ago

        You have to design for scalability. Bottlenecks may be wherever. Even if their virtual server CPU and RAM can scale up, other stuff may be bottlenecks. Maybe the connection to the DB. Maybe the DB is elsewhere and doesn’t scale. Can’t really reasonably guess from the outside.

        Mass cancellation is not usually a thing they would design around bottle-necks. It also doesn’t add value to them.

      • DreamlandLividity@lemmy.world
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        15 hours ago

        If your page is just static, e.g. no login, no interaction, everyone always sees the same thing then it scales easily. Scaling means you copy the site to more servers. Now imagine a user adds a comment. Now you need to add the comment to every copy of your site, so that everyone sees it regardless of which server they use. So a comment creates more work the more servers you use. And this is where scaling becomes a complex science, that you need to manually prepare for as a software developer. You need to figure out what data will be stored where and accessed how.

        • BCsven@lemmy.ca
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          9 hours ago

          Caching servers, they self replicate when a change is committed, then send back a signal to main server that task has completed

            • BCsven@lemmy.ca
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              5 hours ago

              Oh right, I skipped a part. It is not really a dev complexity prep issue. You build the database that serves the comments etc in as of in one place, then you deploy cache servers for scaling. They self replicate, so a comment in California gets commited to the dbase, the server in new York pulls the info over from the Cali change, it sends back that it is synced with the change. And vice versa. The caching servers do the work, not your program.

  • Yerbouti@sh.itjust.works
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    17 hours ago

    Wish I could cancel but I was never a subscriber to begin with.

    Stop giving money to those facsists-friendly business. Use stremio, and begin by stopping to watch stupid american content. Don’t use Amazon, they hate you, people where just fine just a few years ago, before all that crap. We are legions, we could destroy their entire economy within 48 hours if we really wanted.

    • Modern_medicine_isnt@lemmy.world
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      15 hours ago

      I was thinking about that. Do we need to sign up when things are quiet so that we can cancel to protest such stuff. I usually feel left out because I already don’t use most of the things I want to cancel in protest. I got to do it this time because I had forgotten I signed up for my kid a while back.

  • drath@lemmy.world
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    18 hours ago

    The classic card payment and subscription model is actually insane. You literally have to beg companies to stop taking money from you. Good thing it is changing with more modern payment systems - you literally just stop paying for services you don’t need and it’s on them to stop providing them to you. Nothing is ever charged off my account without an explicit action from me.

  • Mrkawfee@lemmy.world
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    18 hours ago

    I cancelled my Disney sub when the Gaza genocide first started. Glad its catching on. Disney is run by assholes.

    • Echo Dot@feddit.uk
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      23 hours ago

      No it’s definitely crashing. Definitely nothing happening here, they’re not worried, or panicking, or anything. Everything Is Fine I Wouldn’t Say There’s A Problem At All. EVERYTHING IS ABSOLUTELY FINE. IT’S FINE

  • Otter@lemmy.ca
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    1 day ago

    crashes

    Maybe, but could it also be an intentional dark pattern to make it difficult to cancel?

    • Wynnstan@lemmy.world
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      8 hours ago

      It’s amazing to think that people were fooled into thinking a greedy litagatious mega global corporate conglomerate like Disney was actually progressive in the first place instead of just following market trends for maximum shareholder profit.

    • nalinna@lemmy.world
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      19 hours ago

      They use AWS and specifically design their software to be able to dynamically scale, ever since Wandavision crashed their playback.

      Is it possible that they never entertained having to make their cancellation page scalable? Sure. Is it more likely that they intentionally haven’t made it scalable? Yes.

    • Echo Dot@feddit.uk
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      23 hours ago

      Anytime I want to cancel something and the company makes it difficult I just cancel the credit card side of it. Sod them. That’s what they get if they want to play silly buggers.

    • acosmichippo@lemmy.world
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      15 hours ago

      even if that is the case it’s a good sign imo. it means people were causing an impact big enough for them to notice and take action.

      • MajinBlayze@lemmy.world
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        19 hours ago

        Could also be a decision to limit how much the service scales as more people use it. It’s not like they are incentivised to throw a bunch of hardware at the problem when the problem in question is “people are unable to leave the platform”

    • tyler@programming.dev
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      1 day ago

      Unlikely. I was trying to contact support and that was completely broken also. Unlikely if they were just trying to make cancellation harder. Likely if they were overloaded.