• BradleyUffner@lemmy.world
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    17 minutes ago

    As a software developer, hearing “it works on my machine” from a subset of users is actually helpful information. It means the problem is environmental, or data related, instead of an explicit code issue. It does narrow things down a bit.

    The issue arises when some people treat it as a reason to ignore a problem.

  • NABDad@lemmy.world
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    5 hours ago

    Me when I’m helping someone troubleshoot their issue and provided them with useful information, and they say I’m not helping them because I didn’t solve it for them.

    Of course, I’m at the point in my career where the people I’m helping are actual IT people, so they shouldn’t really need me to solve it for them no matter how much they hope that would be the result.

    When a user comes to me, I understand that the solution is what they need from me. Although I’ve also been accused of not helping by users who thought I was blaming them by asking questions like, “What were you doing when the problem occurred?”

  • ohshit604@sh.itjust.works
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    5 hours ago

    And that is why I chose Debian as my distro. People aren’t developing with obscure small-time distros in mind.

    • neidu3@sh.itjust.works
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      3 hours ago

      A few days ago I aked a dev at our subcontractor if this proprietary software would in theory run on windows. Not only “yes”, but me running mint on my worklaptop was perfect, because his dev and test environment was debian, so even though the software was built to run on windows, he could easily build a version specifically for me.

  • red_tomato@lemmy.world
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    11 hours ago

    ”Just use Google. It’s literally the top result!”

    Oh boy, you ain’t gonna believe how I found this forum thread.

  • lordnikon@lemmy.world
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    12 hours ago

    I mean a good troubleshooter will take that info as ruling out the application as long as the version matches. That means next you compare libraries and permissions.

    • Cethin@lemmy.zip
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      2 hours ago

      Not always. Race conditions, for example, can have different behavior on different systems.

  • mecen@lemmy.ca
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    8 hours ago

    That means that can’t replicate it, you need to give more details or something.