Me when I’m helping someone troubleshoot their issue and provided them with useful information, and they say I’m not helping them because I didn’t solve it for them.
Of course, I’m at the point in my career where the people I’m helping are actual IT people, so they shouldn’t really need me to solve it for them no matter how much they hope that would be the result.
When a user comes to me, I understand that the solution is what they need from me. Although I’ve also been accused of not helping by users who thought I was blaming them by asking questions like, “What were you doing when the problem occurred?”
Me when I’m helping someone troubleshoot their issue and provided them with useful information, and they say I’m not helping them because I didn’t solve it for them.
Of course, I’m at the point in my career where the people I’m helping are actual IT people, so they shouldn’t really need me to solve it for them no matter how much they hope that would be the result.
When a user comes to me, I understand that the solution is what they need from me. Although I’ve also been accused of not helping by users who thought I was blaming them by asking questions like, “What were you doing when the problem occurred?”