Sony went on to say that it takes a “firm stance” against such behavior, which includes examples like “persistent and repeated, or prolonged, demands, excessive or unreasonable demands for compensation or apologies, and abusive language, threats, slander, and other similar behaviors.”

Other examples included “forcing someone to prostrate themselves” and “visiting our offices or related facilities without permission.” If any such behavior is confirmed, Sony says it may “restrict or suspend customer service” to protect its employees — and, if necessary, contact “police, lawyers, etc.” to take legal action or begin criminal proceedings against them.

  • fulg@lemmy.world
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    9 hours ago

    My initial read of the headline was that Sony would now make it a policy to harass its customers that do not agree with the new plans…

    • vinnymac@lemmy.world
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      7 hours ago

      Isn’t that what they announced when deciding future titles won’t be on discs? I thought that was them plainly telling us, “we will be harassing the consumers of our products going forward”.

      This is just the follow up where they’re saying “we won’t let you harass us back, because we are a big scary powerful corporation, and you are just a weak small individual.”

    • andallthat@lemmy.world
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      8 hours ago

      Same! I got to the third paragraph of the article before understanding they were not planning to harass their customers (or at least not in new ways…)