20+ years in various customer facing roles has shown me that customers rarely know what they’re talking about. And they are not capable of reading either. The size of any sign is inversely proportional to their ability to even notice it exists.
I’ve been accused by multiple customers of lying to them about how to access our bathrooms. I have no idea what their lives are like that they assume strangers would just do that to them for no reason.
I always assume anything written big, is also repeated in the smaller print, making the big writing safe to ignore, and therefore invisible. It works well about 0 times out of 10.
Recently, I’ve had everything I’ve said be completely ignored by the person taking my call. After calling back I eventually reached someone who did listen to me and was able to take action based on what I said. Sometimes, we do know what we’re talking about.
20+ years in various customer facing roles has shown me that customers rarely know what they’re talking about. And they are not capable of reading either. The size of any sign is inversely proportional to their ability to even notice it exists.
I’ve been accused by multiple customers of lying to them about how to access our bathrooms. I have no idea what their lives are like that they assume strangers would just do that to them for no reason.
Couldn’t possibly be a problem with accessing the bathrooms then.
I always assume anything written big, is also repeated in the smaller print, making the big writing safe to ignore, and therefore invisible. It works well about 0 times out of 10.
Recently, I’ve had everything I’ve said be completely ignored by the person taking my call. After calling back I eventually reached someone who did listen to me and was able to take action based on what I said. Sometimes, we do know what we’re talking about.