Also the standard “outdated message you have to listen to twice in entirety despite it not applying to you,” like “Please note, starting June 1, 2021 as a result of the Covid 19 Virus we will be starting social practicing guidelines in our offices” and they repeat a number twice for curbside that hasn’t existed in half a decade.
Thanks! I just thought that’s some non-existent thing, which Microsoft invented and nobody needs it ever. Well, that’s not far from your point, I guess. But still. Didn’t know that’s called a phone tree!
funny you should use that example in particular because i recently had the displeasure of using microsoft’s phone tree. i was trying to close a dead relative’s account and the info on the website was wrong.
they built a phone tree that remembers you. if you try to call in multiple times during some time period (at least several hours) it will just assume you have the same question and skip to your last choice.
Funny you mention a phone tree, something that’s been hit by AI. It’s actually been around longer as voice recognition that finds a close match to a keyword, but in theory AI should be able to take a request and break down what is actually needed.
I haven’t run across an AI version that works well. I don’t know if that’s because the voice recognition part is still bad, or if they’re using Co-pilot (since I know how it mangles simple requests in text).
I wouldn’t be surprised if there’s instructions to modify the system prompt to maximize effectiveness, and everyone leaves it at the generic default. Just like so many people leave other things at the default and just plug it in and go. Thank goodness the Cisco hold music is decent. I grew to love it while holding on the VA phone lines a lot for my dad.
Shouldn’t the default settings work for the tasks that it’s advertised to? I mean when I buy software I don’t expect it to be set to “be shit” mode by default.
It’s like they created a very good phone tree and are trying to shove it into everything that never had or needed a phone tree in the first place.
The fuck is a phone tree? Pardon my language, sir.
“for financial services, press one. for technical support, press two. for goblins, press three. for repairs, press four.”
“three”
I TOLD YOU NOT TO TALK ABOUT GOBLINS
you’re absolutely right! substituting pigeons.
Why do you call it Troll 2 if there are only goblins in the movie?
A movie of such quality and esteem such as Troll 2 does not need to explain itself
You forgot the mandatory lead message. “Please listen closely as our menu options have changed.” No, they haven’t. Ever.
Also the standard “outdated message you have to listen to twice in entirety despite it not applying to you,” like “Please note, starting June 1, 2021 as a result of the Covid 19 Virus we will be starting social practicing guidelines in our offices” and they repeat a number twice for curbside that hasn’t existed in half a decade.
Thanks! I just thought that’s some non-existent thing, which Microsoft invented and nobody needs it ever. Well, that’s not far from your point, I guess. But still. Didn’t know that’s called a phone tree!
funny you should use that example in particular because i recently had the displeasure of using microsoft’s phone tree. i was trying to close a dead relative’s account and the info on the website was wrong.
they built a phone tree that remembers you. if you try to call in multiple times during some time period (at least several hours) it will just assume you have the same question and skip to your last choice.
It sounds like you’re trying to write a letter.
Funny you mention a phone tree, something that’s been hit by AI. It’s actually been around longer as voice recognition that finds a close match to a keyword, but in theory AI should be able to take a request and break down what is actually needed.
I haven’t run across an AI version that works well. I don’t know if that’s because the voice recognition part is still bad, or if they’re using Co-pilot (since I know how it mangles simple requests in text).
Yeah it really feels like an LLM should work better than a phone tree for that, but every time I actually encounter one it’s so so much worse.
I wouldn’t be surprised if there’s instructions to modify the system prompt to maximize effectiveness, and everyone leaves it at the generic default. Just like so many people leave other things at the default and just plug it in and go. Thank goodness the Cisco hold music is decent. I grew to love it while holding on the VA phone lines a lot for my dad.
Shouldn’t the default settings work for the tasks that it’s advertised to? I mean when I buy software I don’t expect it to be set to “be shit” mode by default.
At least tpu can tell the AI to get you to a human and most of the time it actually does so.
Having voice recognition in place of the usual “press x” before AI was even worse. Bot that now it’s much better though.