The company compiled information from franchisees and guests on how to measure friendliness, resulting in the fast food chain training its AI system to recognize certain words and phrases, such as “welcome to Burger King,” “please,” and “thank you.” Managers can then ask the AI assistant how their location is performing on friendliness.
My SO works at a callcenter and they get dinged for the use of what they call “tragic phrases.” These include, but aren’t limited to:
Its fucking ridiculous. They pay some outside vendor for training and guidelines.
As a customer, I would feel much more comfortable talking to someone who doesn’t sound like they have a gun to their head.