Yeah, I’m sorry, but this is on the business. There are business-class services where you will pay to have someone available to talk to you and deal with your data integrity. Facebook is not that.

And this isn’t a “hate on Facebook” comment, either. I’d say exactly the same thing if someone set up a business on lemmy.today and then was outraged that the server had data loss and that the server admin wasn’t providing personalized human tech support. It’s not that lemmy.today is a bad service when used for its intended purpose, but that it’d be an extremely bad decision to make it your business’s identity.

If someone has irreplaceable photos (or any other data) that they absolutely cannot lose, sticking their sole copy on some free online service is a really bad decision.