Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB
A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.
The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop “only accepts 32GB RAM maximum.”
The removed RAM was sent back to the customer with the laptop.
Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/
_**Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec**_
No, the stick they removed was faulty. They sent it back to the customer instead of replacing it under the warranty.
“Replacing that stick of RAM will cost more than the entire original purchase price of the laptop, so just say it’s faulty and let them figure it out. Never mind the fact that we sold them a laptop with faulty RAM.”
Best buy only kinda sold them it. It was sold by a 3rd party through them.
Get outta here with your “reading the article” and “common sense”.
I mean, personally I say if you’re allowing people to sell under your name, you are ultimately responsible for what’s being sold and should take care of the customer, then go after the people who sold under your name.
So get out of here with your “defending large companies even a tiny bit”
Worked in a computer shop before, seen some warranties like first year take to the place you bought it, 2-5 years contact manufacturer. That being the manufacturers stance on the warranty, we would still look it up and help/advise customers if possible. Like if they needed proof of purchase we would print off a receipt for them even 4 years later.
In this case Best Buy is simply acting as a marketplace for other sellers. The items aren’t sold under the Best Buy name, and it lists who the seller is. They’re sold on the Best Buy website, alongside thousands of other sellers and Best Buy directly, just like many other retailers do. Companies like eBay, Amazon, Walmart, etc. all operate marketplace storefronts that third parties use to sell to consumers without having to have their own website and sales infrastructure.
“they’re sold on the best buy website”
See above comment.
I really doubt the tech who worked on it cared how much money the replacement cost. But who knows
It’s probably not the tech making the decision. It was probably the tech attempting to request one, (because they were out of/low on stock,) and being told by management to send it back as-is instead.
Unless Best Buy is owned by Lenovo it doesn’t matter, assuming it was a warranty case. It’s the producer that covers
It’s probably changed somewhat, but it used to be that all major ram manufacturers included a lifetime warranty.
Even if they do, they will now claim they don’t have stock to replace and will refund you the original purchase price. Which is usually 25% of the current cost to replace it now.
Quite a few posts around online in recent months of this being the exact playbook they’re going by now.