Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB
A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.
The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop “only accepts 32GB RAM maximum.”
The removed RAM was sent back to the customer with the laptop.
Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/
_**Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec**_
I really doubt the tech who worked on it cared how much money the replacement cost. But who knows
It’s probably not the tech making the decision. It was probably the tech attempting to request one, (because they were out of/low on stock,) and being told by management to send it back as-is instead.
Unless Best Buy is owned by Lenovo it doesn’t matter, assuming it was a warranty case. It’s the producer that covers