What gets me still is our work using MS SSO for all our work credentials but it always tells me to “open outlook and select displayed numerical code” to sign in on my phone but never once has it actually worked even if I’m literally sitting at the desktop with Outlook open on the screen. I always have to select “more options” and have them text or email a verification code.
Sounds to me like your Authenticator app link was broken. Had that happen to me when I did an upgrade of my phone. The phone name stayed the same and the app was restored but the underlying link was broken. Had to completely remove it from the MS security portal and readd it.
What gets me still is our work using MS SSO for all our work credentials but it always tells me to “open outlook and select displayed numerical code” to sign in on my phone but never once has it actually worked even if I’m literally sitting at the desktop with Outlook open on the screen. I always have to select “more options” and have them text or email a verification code.
Sounds to me like your Authenticator app link was broken. Had that happen to me when I did an upgrade of my phone. The phone name stayed the same and the app was restored but the underlying link was broken. Had to completely remove it from the MS security portal and readd it.