Receptionists and call centers. Really, I have first hand experience.
The ai is infinitely patient, can handle infinite calls at once. The caller experience is often higher because they don’t have to wait on hold or get a call back, it’s getting better at solving harder problems.
This is probably a good thing as these tend to be shit jobs with high turnover. Dealing with angry people for hours on end isn’t great for anyone long term.
AI as customer service is shit. I wasted an entire day waiting for an electrician to show up while the clanker I was texting to kept reassuring me the techs were on the way. They were supposed to arrive at 4 and by the time I gave up on the company it was 10. It turned out it never even alerted the techs to show up at my property. Humans are way better even if you have to wait for them to call back, they can be held accountable at least.
I have yet to use AI to solve any actual problems faster than I could have solved them myself because I am constantly to having to go back and check every aspect of its work.
Receptionists and call centers. Really, I have first hand experience.
The ai is infinitely patient, can handle infinite calls at once. The caller experience is often higher because they don’t have to wait on hold or get a call back, it’s getting better at solving harder problems.
This is probably a good thing as these tend to be shit jobs with high turnover. Dealing with angry people for hours on end isn’t great for anyone long term.
AI as customer service is shit. I wasted an entire day waiting for an electrician to show up while the clanker I was texting to kept reassuring me the techs were on the way. They were supposed to arrive at 4 and by the time I gave up on the company it was 10. It turned out it never even alerted the techs to show up at my property. Humans are way better even if you have to wait for them to call back, they can be held accountable at least.
Hasn’t happened yet. India actually has filled more call center jobs lately.
I’m literally building it and selling it. Tens of thousands of calls per day.
Receipts please
I have yet to use AI to solve any actual problems faster than I could have solved them myself because I am constantly to having to go back and check every aspect of its work.