At Meta, Microsoft, Salesforce and other large companies, devs are purposefully burning tokens (and money!) to inflate their AI usage and hit AI usage metrics which they treat as targets.
Exactly. I’m not helpdesk anymore, thank god, but my team still has a ton of day to day work that’s tracked in the ticketing system.
Well, for years I’ve been stuck in project hell, doing work that isn’t easily fit into the ticket system. My last review my boss said I had only closed about 1/3 of the tickets of the next lowest person on my team, and that it doesn’t matter except we have a new exec watching that shit, so I have to make it look better.
So the next project I got, I chose to do something manually that I could have automated, that required the help desk to open tickets direct to me about 2-4 times a day whenever someone new needed access to the system I was setting up, until the project was done.
A week in I automated the “manual” task anyway and had a bunch of tickets I could close with a copy-pasted resolution.
I would feel bad, but my co-workers game the metrics even worse than I do.
Exactly. I’m not helpdesk anymore, thank god, but my team still has a ton of day to day work that’s tracked in the ticketing system.
Well, for years I’ve been stuck in project hell, doing work that isn’t easily fit into the ticket system. My last review my boss said I had only closed about 1/3 of the tickets of the next lowest person on my team, and that it doesn’t matter except we have a new exec watching that shit, so I have to make it look better.
So the next project I got, I chose to do something manually that I could have automated, that required the help desk to open tickets direct to me about 2-4 times a day whenever someone new needed access to the system I was setting up, until the project was done.
A week in I automated the “manual” task anyway and had a bunch of tickets I could close with a copy-pasted resolution.
I would feel bad, but my co-workers game the metrics even worse than I do.