As someone who has never worked in fast food I’m curious as to what TF is happening when I ask for a burger with no pickles.
The McDonald’s near me has decided that if I order with no pickles I should get a cheeseburger with no onions, no pickles, no ketchup, and a ton of mustard. What’s up with that?
All I can say is 90% of the people working there literally do not care about anything. It’s like a factory assembly line where you just mindlessly go through the motions and if you mess up who tf cares.
You say this but I find that orders are way more accurate today with app based ordering than ever before.
I used to have issues all the time with placing orders over intercoms or even face to face 10-30 years ago, but ever since I could enter in exactly what I want, the mistake rate went way down. I think it was just shitty intercoms combined with awkward terminals.
Also it reduces it to just the person making your food who isn’t paid enough to give a shit instead of them and the person taking your order. One less point of failure
Can’t speak for McDonald’s but I did work for DQ for a while. I think this is true, some people don’t get close enough or speak up/clearly enough to understand through the shitty outdoor microphone.
Then you have a POS that MAYBE someone programmed conveniently, but most likely not. Some settings won’t be there at all for some people’s requests, so a custom note needs to be added.
If you ever look in the back of a lot of fast food places, they often are understaffed so you’ll have someone trying to fulfill multiple roles which easily leads to mistakes. In particularly stressful situations, there were times I prepared so many things at once that I had just forgotten to add meat to a hamburger, or just marked the wrong order number on something.
The underpaid worker is venting his anger at the customer who demands special treatment. The customer is causing the employee extra mental & physical work without giving the employee extra pay.
As someone who has never worked in fast food I’m curious as to what TF is happening when I ask for a burger with no pickles.
The McDonald’s near me has decided that if I order with no pickles I should get a cheeseburger with no onions, no pickles, no ketchup, and a ton of mustard. What’s up with that?
All I can say is 90% of the people working there literally do not care about anything. It’s like a factory assembly line where you just mindlessly go through the motions and if you mess up who tf cares.
You say this but I find that orders are way more accurate today with app based ordering than ever before.
I used to have issues all the time with placing orders over intercoms or even face to face 10-30 years ago, but ever since I could enter in exactly what I want, the mistake rate went way down. I think it was just shitty intercoms combined with awkward terminals.
Also it reduces it to just the person making your food who isn’t paid enough to give a shit instead of them and the person taking your order. One less point of failure
Can’t speak for McDonald’s but I did work for DQ for a while. I think this is true, some people don’t get close enough or speak up/clearly enough to understand through the shitty outdoor microphone.
Then you have a POS that MAYBE someone programmed conveniently, but most likely not. Some settings won’t be there at all for some people’s requests, so a custom note needs to be added.
If you ever look in the back of a lot of fast food places, they often are understaffed so you’ll have someone trying to fulfill multiple roles which easily leads to mistakes. In particularly stressful situations, there were times I prepared so many things at once that I had just forgotten to add meat to a hamburger, or just marked the wrong order number on something.
Maybe McDonalds needs a quality engineer to design poke yoke processes and do MSA testing & gauge R&R.
or it just needs to treat its “factory slaves” like the people they are and pay them a fucking living wage
Well yes, of course, but that’s a problem across the board. lol
so true
How about you fuck off to gemba and collect some VOC?
Usually understaffed and not paid enough to give a shit.
That line cooks life won’t change one iota whether you get pickles or not.
Likely they are just getting mixed up with other orders and someone else isn’t getting their pickles.
The underpaid worker is venting his anger at the customer who demands special treatment. The customer is causing the employee extra mental & physical work without giving the employee extra pay.