Fuck Rockstar. I changed my email accounts a few years ago but forgot to change Rockstar first. This wasn’t a problem. Now, after buying GTA V on Xbox and Steam and sinking a lot of time into it over two accounts, they added some mandatory launcher on Steam that forces you to login to their Social Club. Mandatory launcher calls an account that I can’t unlink, triggers mandatory 2FA to an email that doesn’t exist. They refuse to help despite my willingly handing over a lot of private information - their support system is as good as fake. The end result is I have sank >£100 in buying their games and they ensure that not only do I not get to continue my account on GTA V, but I have been permanently locked out and actually impossible to play any Rockstar Social - walled game on Steam.
Partial ‘correspondence’ of my third attempt to get help from them. Twice they ignored the support subject.
Judging by other complaints online this exact issue has persisted and screwed over players since the creation of GTA V, so at least 12 years.
I have the same issue with Activision, and here’s the kicker. They’re exactly the same blueprint. Same support. Same result. Same fake-ass Western names on their signature.
I feel like Rockstar needs to be continuously pressured, injustices talked about, just in case they give.
Just don’t give corps like Rockstar money.
Additional:
(from Schwaggaccino • 2y ago • Reddit)
I emailed Rockstar and started a request ticket and they want me to log in to get me to reset my 2FA which is preventing me from logging in.
THIS IS PEAK CLOWN WORLD I CAN’T BELIEVE SOMEONE ACTUALLY GOT PAID TO IMPLEMENT THIS JOKE OF A SYSTEM
Edit: For the time being it seems they have disabled all support as none of my support requests are going through, even with omitting data and using VPN multiple times… I’ve had seven unsuccessful tickets and was just brainstorming how to automate the requests.
Thanks for the context, which led me to downvote this post. Come on, guys; not all complaints are valid.
It is valid to take people’s money and deny them the product? Interesting opinion…
It is valid for them to make sure accounts cannot be taken over by hostile actors, and it is valid for them to assume that you are able to notify them about email address changes in time.
Tell me, how many years did you have to resolve the situation regarding your email address before it came to this?
For all we know, it’s a 50/50 that the customer service guy receives back an email back from that email that supposedly is not accessible saying “WTF I have no idea what you’re talking about, was my account hacked?”
But since you’re that gullible - hey bro, that wallet in your back pocket is mine, I put it there when I washed my jeans. Hand it back now, I paid for it and I’m 100% entitled to it!!
No and it is shitty to implement this new authentication system after all these years, however should they just hand over any account to some rando writing an angry email? If that were the case, we’d be reading about that right now (“Rockstar gave my account away!”) instead of this.