Chick-fil-A is turning down artificial intelligence in its drive-thru lanes, choosing human employee interaction over automated order takers as competitors embrace voice technology.
I have once or twice. I tried to get something removed from the order and it just kept asking, “What else would you like to add?” and “Will that complete your order?” as I’m aggressively telling it to change something. Human took over from there. I mean, if AI can’t even get something as simple as “can you remove X from the food?” then it definitely explains why most people choose to cut in instead.
My family got stuck with one. It couldn’t get the order right, kept doubling an item. Finally my kid asked for 10,000 waters and that caused the human to get tagged in.
I still have yet to actually order with an AI system. Plenty of restaurants around me have them, but an employee always cuts in before I can order.
I have once or twice. I tried to get something removed from the order and it just kept asking, “What else would you like to add?” and “Will that complete your order?” as I’m aggressively telling it to change something. Human took over from there. I mean, if AI can’t even get something as simple as “can you remove X from the food?” then it definitely explains why most people choose to cut in instead.
My family got stuck with one. It couldn’t get the order right, kept doubling an item. Finally my kid asked for 10,000 waters and that caused the human to get tagged in.