Meta claims that its Muse AI agent can call business on your behalf, but, as it turns out, that's not quite true.

cross-posted from: https://lemmy.world/post/52306182

"Behind the scenes, Meta is having some of these calls being handled by humans in call centers, 404 Media reports, despite employees practically begging the company not to go through with the charade. "

  • Clent@lemmy.dbzer0.comEnglish
    0·
    3 days ago

    Who is the they there? The chats bots would need to be programmed to do this, they won’t figure it out on their own.

    They are running through a predefined logic tree for any action that isn’t next token prediction.

    They need strict guardrails. It’s why it’s bullshit when they claim “it” hacked some external system. Someone programmed it to do those things, the chat bots didn’t evolve the ability. These companies play the media and consumers for fools.