I never downplayed how shitty retail/fast food is. I used to work in a fucking Chick-fil-A. I know how shitty it is. But tech support is a different kind of shitty.

Not only is having a shitty day and a shitty job not an excuse to belittle and lash out against people who have nothing to do with it, it actively makes the problem worse by keeping us locked in stupid arguments that get us nowhere instead of standing in solidarity against the people actually responsoble for our jobs being shitty.

So I reiterate: shame on them for perpetuating this cycle instead of putting the blame and their anger where it actually belongs and therefore being part of the problem.