Best Buy Removed Half The RAM From A Gaming Laptop Because It Said The Laptop Only Supports 32GB
A customer sent a Lenovo Legion 5 in for warranty service with 64GB of RAM.
The Best Buy repair report confirmed the laptop had two 32GB RAM sticks, but the technician said the laptop “only accepts 32GB RAM maximum.”
The removed RAM was sent back to the customer with the laptop.
Original Source: https://www.reddit.com/r/mildlyinfuriating/comments/1vpew29/best_buy_sold_me_a_64_gb_ram_laptop_and_it_worked/
_**Laptop specs(it supports 64 GB): https://psref.lenovo.com/product/legion_5_16irx9?tab=spec**_
I worked in GS for a couple years about 12 years ago. I worked with a couple really smart dudes, at least 5 of which have gone on to have successful profession IT careers. One of them is the smartest computer guy I’ve met and was a prodigy in his teens.
However, I also worked with some of the dumbest people I ever met. I had one coworker that was sending in a new laptop a customer brought back because the touch pad was bubbling up. As I was packing it up to ship and saw the paper work, I opened to look and it was the plastic sheet that wasn’t removed. That may have been the worst case, but there were plenty of other bad ones.
I do think the the OG version of GS before best buy acquired the was legit, but as businesses do, it enshitified, which when you’re paying youths less than $10/hr, you can expect shit service.
In my case, I didn’t suck and it was a good entry for me to really get to understand computers and I learned more about actually working on and fixing computer there than I ever did in college. I did put in the effort though where a lot of people are just passing through.