They can’t decide between fighting for Control, eg centralization, and having more visibility into what people are like as people.
The mine they want to avoid is the total slacker - someone just collecting paychecks, leaning back on worker protection laws, with no concern for the store. Or, the single mom with 8 other responsibilities and no chance of making it to her shifts. Really, that concern could be resolved with 5 minutes of contact with any decision maker. That quick coffee chat where they say “Yeah, you’re all right”. But decisionmakers are now the people with ultra tinted SUV windows who hiss at any contact with the public.
They can’t decide between fighting for Control, eg centralization, and having more visibility into what people are like as people.
The mine they want to avoid is the total slacker - someone just collecting paychecks, leaning back on worker protection laws, with no concern for the store. Or, the single mom with 8 other responsibilities and no chance of making it to her shifts. Really, that concern could be resolved with 5 minutes of contact with any decision maker. That quick coffee chat where they say “Yeah, you’re all right”. But decisionmakers are now the people with ultra tinted SUV windows who hiss at any contact with the public.