themachinestops@lemmy.dbzer0.com to Technology@lemmy.worldEnglish · 1 day agoLouis Rossmann is suing Samsung after firm offers $330 refund for defective SSD while selling the drives on Amazon for $949 — spat over 4TB 990 Pro SSD is headed to courtwww.tomshardware.comexternal-linkmessage-square135fedilinkarrow-up11.07Karrow-down116
arrow-up11.05Karrow-down1external-linkLouis Rossmann is suing Samsung after firm offers $330 refund for defective SSD while selling the drives on Amazon for $949 — spat over 4TB 990 Pro SSD is headed to courtwww.tomshardware.comthemachinestops@lemmy.dbzer0.com to Technology@lemmy.worldEnglish · 1 day agomessage-square135fedilink
minus-squaremalloc@lemmy.worldlinkfedilinkEnglisharrow-up1·12 hours agoI wonder if these repair companies that Samsung outsources to have internal metrics to keep payouts or replacements as low as possible. Gaslight the customer into returning and agreeing to a “refund at original cost”. Do this X number of times for contract bonuses or something.
minus-squareJcbAzPx@lemmy.worldlinkfedilinkEnglisharrow-up1·4 hours agoThing is, original cost was usually higher than current market value. It’s only recently that has started biting them in the ass.
I wonder if these repair companies that Samsung outsources to have internal metrics to keep payouts or replacements as low as possible.
Gaslight the customer into returning and agreeing to a “refund at original cost”. Do this X number of times for contract bonuses or something.
Thing is, original cost was usually higher than current market value. It’s only recently that has started biting them in the ass.