Friendly fraud is the laundered name for something that the payment system is not really able to prevent. Even though I’m pretty sure they can do way better. Particularly big and sophisticated payment providers like Stripe, with a mountain of signals. I had a customer buy my product twice. It’s called Ciglue. It’s cigar glue.…
I don’t know if I’d go that far but I certainly would report the fraudulent transaction and their correspondence admitting to it to their bank and the proper authorities in their country if I could find a way. And that singular encounter would make me refuse to ship to that entire country anymore.