My insurance provider has already replaced all of its customer service staff with AI. As I found out when I tried to ask them a question the other day. I’m changing insurance companies.
If you’re talking about the automated phone thing, they’ve been trying to do that since the 90s. In the past the secret “get me a human” trick was to keep mashing zero till you got a human. Today, you can just keep saying “human” or “I need to speak to a human”.
My insurance provider has already replaced all of its customer service staff with AI. As I found out when I tried to ask them a question the other day. I’m changing insurance companies.
If you’re talking about the automated phone thing, they’ve been trying to do that since the 90s. In the past the secret “get me a human” trick was to keep mashing zero till you got a human. Today, you can just keep saying “human” or “I need to speak to a human”.