The patent called “STATE MANAGEMENT FOR VIDEO GAME HELP SESSIONS” describes multiple examples where a pop-up might ask a player to let a helper take over the gameplay for a while.
Imagine if a user were struggling to find a rare gem in an RPG; if allowed, the helper would take control from the player. They would proceed to chat and guide the user through the process of acquiring the gem.
To be fair, the corpo slop games aren’t really worth playing, never mind paying for.