The patent called “STATE MANAGEMENT FOR VIDEO GAME HELP SESSIONS” describes multiple examples where a pop-up might ask a player to let a helper take over the gameplay for a while.
Imagine if a user were struggling to find a rare gem in an RPG; if allowed, the helper would take control from the player. They would proceed to chat and guide the user through the process of acquiring the gem.
The other thing the helps people get unstuck in games is good game design. 🙃
<sigh> I suppose this is just the equivalent of reading a game guide that someone has written, but this feels like it could remove too much friction. Are you playing the game if everything just becomes a tutorial?