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SAP does this too. I watched as a ‘license enforcement’ mob conjured up an ‘ indirect user ‘ concept to charge a top 10 ( in our country) client $10million for misusing SAP software for payroll and finance. The group was called Global Customer Assistance or some similar euphemism. It was all bogus. The client immediately started a program to rip out all SAP software. To my knowledge this is now complete. This customer abuse program was started when a number of senior execs moved from Oracle to SAP in the US.
SAP does this too. I watched as a ‘license enforcement’ mob conjured up an ‘ indirect user ‘ concept to charge a top 10 ( in our country) client $10million for misusing SAP software for payroll and finance. The group was called Global Customer Assistance or some similar euphemism. It was all bogus. The client immediately started a program to rip out all SAP software. To my knowledge this is now complete. This customer abuse program was started when a number of senior execs moved from Oracle to SAP in the US.