• kyle@lemm.ee
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    9 months ago

    Phone numbers actually can be an identity, but generally that’s just business numbers. There’s also a lot of phone numbers that aren’t cell phones and can’t get texts. It’s a lot easier and cheaper for companies to design one system. Depending on the company, they’ll still do text/email reminders for things. Old people like phone calls, so companies need to know their audience too. Again, cheaper to build a single system, so that tends to be the default.

    Source: I design call centers for a living, personally done probably 200+ projects over the years, in banking, insurance, retail, transportation, state/local govt, etc.

    • Mango@lemmy.world
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      9 months ago

      Absolutely not. I can’t use my Amazon account because of this stupid shit.