When I’ve had to let people go, I’ve always believed it important to do it personally. It’s difficult, but it’s part of the duty of a boss to face the person they’re letting go.

I’ve been accused of being cold when doing it, but that’s because I don’t feel like I have the right to show the emotional impact on me when it’s someone else’s life being wrecked.

I’ve also violated company policy several times and given glowing reviews of former staff instead of simply confirming they worked at the company.