Friend of mine has a System76 laptop and had to talk to their support about issues with the webcam on certain apps. It was fixed but they asked him to check lsusb. This guy only knows the basics of the terminal from me having to teach him.
The windows environment, as f*d as it is, is the ONLY mental model they are capable of. I have a short list of very needy users who cannot remember their f’ing password. Any of them, much less that there are multiple passwords.
Every day it’s some random BS with email, or scroll bars or something that makes me think FFS why is everyone this incapable of grasping a simple web search??
I moved some of them to Apple because I’m not touching M$ with a ten-foot pole anymore. Oh god, the anguish I heard. The screams. The scroll bars just disappear!!! AAiiiiGhhhh! They close out windows and think that’s closing the program. “But I restarted it!” No you didn’t. They have no idea what desktops are, much less multiple ones. No C drive?? No C drive? complete catatonia. It’s never-ending.
Long story short, the entirety of the computer revolution (that was a thing we called it once, which was the style at the time) is very much just Windows for them. That’s it. If you can make a Linux system mirror exactly Windows 10 in every respect and - AND - run all of Microsoft’s products with no incursion of *nix-ism at all then they’ll be happy. Well, not happy. Not-always-crying-in-panic. Obviously, that’s never going to happen.
I’ve hated Microsoft for so long; I’ve long since given up on them ceasing to be a cancer on the modern world, it’s all I can do to just erase them from every corner of my computing experience where possible.
Oh, and then they tell me about some window with some warning text on it. My first question is: Who is asking? Is it something Windows is asking you? Is it some other app? Is it a fake ad on a website. Context matters a lot, and some people don’t seem to know that context even exists.
Difference for the average user is that there are 10^4 shops per square mile of Windows capable support shops in most places. Meanwhile, my local area has “that weird AI called Melpomene” for Linux support.
And when you do get an error message, it’s usually descriptive. Like a generic permission denied then a file path to the file where there was an issue or something like that.
You get an error message in Windows and it’s usually something along the lines of 0xc000021a. Thank you, Microsoft. Very legible!
I’m not discounting System76’s support (hell to my friend Linux is hard, but rewarding), but I am saying that this sort of thing is still alien to the average consumer. I’ve seen university students not know what a command line is.
Or the inevitable “PopOS muted my audio and I had to dive into terminal to unmute myself” issue I run into every month or three. I am fine rolling my eyes and fixing it… most people are not.
Installing apps outside of the Pop Shop for instance. Getting something installed via terminal is a lot of ask of the average user; they just want things to work (and I am not inclined to be their forever support.)
what maintenance? most of the peeps i have using it blindly are just automatically applying recommended updates.
Friend of mine has a System76 laptop and had to talk to their support about issues with the webcam on certain apps. It was fixed but they asked him to check
lsusb. This guy only knows the basics of the terminal from me having to teach him.And what would’ve Microsoft support said?
“Reinstall drivers, reboot, and pray it starts working!”
Troubleshooting Windows for non-tech people isn’t any easier in any way.
The windows environment, as f*d as it is, is the ONLY mental model they are capable of. I have a short list of very needy users who cannot remember their f’ing password. Any of them, much less that there are multiple passwords.
Every day it’s some random BS with email, or scroll bars or something that makes me think FFS why is everyone this incapable of grasping a simple web search??
I moved some of them to Apple because I’m not touching M$ with a ten-foot pole anymore. Oh god, the anguish I heard. The screams. The scroll bars just disappear!!! AAiiiiGhhhh! They close out windows and think that’s closing the program. “But I restarted it!” No you didn’t. They have no idea what desktops are, much less multiple ones. No C drive?? No C drive? complete catatonia. It’s never-ending.
Long story short, the entirety of the computer revolution (that was a thing we called it once, which was the style at the time) is very much just Windows for them. That’s it. If you can make a Linux system mirror exactly Windows 10 in every respect and - AND - run all of Microsoft’s products with no incursion of *nix-ism at all then they’ll be happy. Well, not happy. Not-always-crying-in-panic. Obviously, that’s never going to happen.
I’ve hated Microsoft for so long; I’ve long since given up on them ceasing to be a cancer on the modern world, it’s all I can do to just erase them from every corner of my computing experience where possible.
Oh, and then they tell me about some window with some warning text on it. My first question is: Who is asking? Is it something Windows is asking you? Is it some other app? Is it a fake ad on a website. Context matters a lot, and some people don’t seem to know that context even exists.
Difference for the average user is that there are 10^4 shops per square mile of Windows capable support shops in most places. Meanwhile, my local area has “that weird AI called Melpomene” for Linux support.
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And besides, Linux usually provides useful logs, so you don’t have to fumble in the dark.
And when you do get an error message, it’s usually descriptive. Like a generic permission denied then a file path to the file where there was an issue or something like that.
You get an error message in Windows and it’s usually something along the lines of 0xc000021a. Thank you, Microsoft. Very legible!
I’m not discounting System76’s support (hell to my friend Linux is hard, but rewarding), but I am saying that this sort of thing is still alien to the average consumer. I’ve seen university students not know what a command line is.
Yes, but if Windows breaks it’s your fault. If Linux breaks it’s Linux’s fault.
Or the inevitable “PopOS muted my audio and I had to dive into terminal to unmute myself” issue I run into every month or three. I am fine rolling my eyes and fixing it… most people are not.
Installing apps outside of the Pop Shop for instance. Getting something installed via terminal is a lot of ask of the average user; they just want things to work (and I am not inclined to be their forever support.)