• Bearigator@ttrpg.network
    link
    fedilink
    English
    arrow-up
    18
    arrow-down
    1
    ·
    1 year ago

    I’ve worked adjacent to customer service people in a call center. Honestly, they might not have known. Call centers are frequently terrible about giving their reps news BEFORE customers start calling in about it. Plus, low level call center reps generally aren’t exactly star employees and may or may not pay attention when told things.

    • Nindelofocho@lemmy.world
      link
      fedilink
      English
      arrow-up
      3
      ·
      1 year ago

      I can second this. The company my company works for usually informs us about implementations AFTER theyve been implemented. If they even tell us at all.

    • Jestzer@lemmy.world
      link
      fedilink
      English
      arrow-up
      1
      ·
      1 year ago

      Or shitty companies tell their employees to deny any claims made about the situation.

      • Bearigator@ttrpg.network
        link
        fedilink
        English
        arrow-up
        1
        ·
        1 year ago

        That is possible, though from my limited experience (2 call centers) companies won’t tell Customer Service reps to deny knowledge of something that is public knowledge. They will have some sort of carefully constructed public statement instead. And most reps don’t care enough to do anything besides repeat the statement, possibly verbatim.