Meme transcription:
Panel 1 of 3: A cute dog looks asks, “pls fix problem??”
Panel 2 of 3: The dog has become upset and says, “No Info!!”
Panel 3 of 3: The dog looks very angry and says “only fix”
Me in tech support.
Customer calls: “Internet is not working!!”
Me: “Router lights status?”
Customer: “Can’t tell.”
Me: “Why?”
Customer: “Router still in box.”
Me: “…?”
Me (pretends it was just an error of communication): “Can you please describe the lights on your router?”
Customer: “I can’t. It’s still in the packaging. The box is on my table.”
Me: “…??? … You … need at least electricity to power this device.”
Customer spirals into rage and madness: “I ordered wireless internet!! I won’t plug any cables in! I did not want any wires!!!”
Me: Contacts tech support while providing detailed information about the issue and what I’ve already tried.
Support: Tells me to try what I’ve already tried without fully reading my ticket.
I hate this, especially when you wait several days for reply.
My recent gem was essentially a reply of “I couldn’t find anything on Google about it” and a “resolved” flag.
You see the problem on my machine, understand it’s significantly affecting the organization, and know who the software vendor is.
Fucking call them.
That’s when you install Google Ultron and call it a day
